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Right of withdrawal and return:

As a consumer, you have a 14-day right of withdrawal when you shop at Takeoff Copenhagen.

The withdrawal period expires 14 days after the day you received your item or gets the last item in physical possession in the case of an agreement on several different items, which are ordered in one order and which are delivered individually.

You must notify us within 14 days of receiving your order that you wish to cancel your purchase. This message must be given by email to: [email protected] In this message, you must make it clear to us that you wish to exercise your right of withdrawal.

It is not possible to regret by simply refusing to receive the item without giving us clear notice of this.

When you return to Takeoff Copenhagen, your order must be returned to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase.

If you are returning a package from outside of Denmark, the return shipping will be discussed through email correspondance after you contacted us.

It is you who must bear the costs in connection with the return of the item. In addition, you bear the risk of the item from the time of delivery of the item. Orders to be returned are sent with GLS, which we offer with our tailor-made return solution – can be found at the bottom of the page. (Currently only available for Danish customers)

Instructions for a correct return for Danish returns:

– Find an empty cardboard box.
– Place the shoe box, with the shoes tightly packed in the cardboard box (as little air as possible, at risk of damage to the shoe box).
– Close the cardboard box tightly with strong tape.
– Place shipping label from our tailor-made return platform, – which can be found at the bottom of the page – on top of the cardboard box.
– Deliver the package to your nearest GLS drop-off point.

Condition of the product / item using the right of return:

As a consumer, you are liable for any deterioration in the value and condition of the product, which is due to handling other than what is necessary to determine: the product’s nature, properties and fit. In other words, you can try the product in the same way as if you tried it in our physical store, which is very careful on a clean and soft surface, but you must not use the product.

If the product / product has been used / tested in addition to that described above, this is considered used. This means that you will regret the purchase, will only get part or no return of the amount, all depending on the condition of the item. This is assessed exclusively by Takeoff Copenhagen.

Shoe box:

The original shoe box is a very important part of the product that you have received and has a great value for many customers. If you return and / or want to exchange the product, please take your reservations so that we do not receive the damaged shoe box, as otherwise we can not approve the return.

Once we have received your return and the above criteria have been met, the return will be processed. You will then receive an email and the funds will be refunded to the means of payment that was used at the time of purchase of the item.
Your refund will consist of the entire purchase price excluding delivery.

Refund of the purchase amount:

If you regret your purchase, you will get back the amount you paid to us.

If you exercise your right of withdrawal, we will refund the payment received from you once we have received the order and inspected it.

Does your return meet all the requirements? Then continue the return, using the button below (only for Danish returns):
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