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General information:

Company name: Takeoffcph ApS
CVR-nr: 42125407
Address: Vingårdstræde 20, st. 1
E-mailaddress: [email protected]
Phonenumber: +45 22 78 48 18

Payment:

In our store we use Quickpay terminal, it meets the highest standards in the payment card industry (also known as PCI DSS).
The card terminal supports: Visa, Mastercard, Amex, UnionPay, Diners Club, Discover, Debit Cards, Apple Pay, Google Pay, Samsung Pay, Contactless Payment, MobilePay, Chip and PIN.

On our website it is possible to pay with: Apple Pay, Dankort, Visa, Visa Elektron, Mastercard and MobilePay.

The majority of our sneakers are sold under current rules for used VAT.
Therefore, VAT will not appear on the order confirmation you receive by default. If you have any questions regarding the possibility of VAT invoice, please write an email or call us before purchase.

Delivery:

We offer delivery with either PostNord, DHL or GLS, both with or without delivery.
All our orders are sent as packages and you will therefore be able to follow it via “Track and Trace” which we send to you when the package is sent.

In addition to this, we offer pick-up in our shop at Vingårdstræde 20, 1070 Copenhagen V. If you have chosen to pick up your order in the shop, we will contact you as soon as we have your sneakers in the shop. Pick-up is possible during the store’s opening hours (Tuesday to Saturday, 12-18).

Right of withdrawal and return:

As a consumer, you have a 14-day right of withdrawal when you shop at Takeoff Copenhagen.

The withdrawal period expires 14 days after the day you received your item or gets the last item in physical possession in the case of an agreement on several different items, which are ordered in one order and which are delivered individually.

You must notify us within 14 days of receiving your order that you wish to cancel your purchase. This message must be given by email to: [email protected] In this message, you must make it clear to us that you wish to exercise your right of withdrawal.

It is not possible to regret by simply refusing to receive the item without giving us clear notice of this.

When you return to Takeoff Copenhagen, your order must be returned to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase.

It is you who must bear the costs in connection with the return of the item. In addition, you bear the risk of the item from the time of delivery of the item. We recommend that orders to be returned are sent with “Track and Trace”, we do not take responsibility for orders / products that break, disappear in any other way or are stolen during shipping to us, as this is not in our hands.

Condition of the product / item using the right of return:

As a consumer, you are liable for any deterioration in the value and condition of the product, which is due to handling other than what is necessary to determine: the product’s nature, properties and fit. In other words, you can try the product in the same way as if you tried it in our physical store, which is very careful on a clean and soft surface, but you must not use the product.

If the product / product has been used / tested in addition to that described above, this is considered used. This means that you will regret the purchase, will only get part or no return of the amount, all depending on the condition of the item. This is assessed exclusively by Takeoff Copenhagen.

Shoe box:

The original shoe box is a very important part of the product that you have received and has a great value for many customers. If you return and / or want to exchange the product, please take your reservations so that we do not receive the damaged shoe box, as otherwise we can not approve the return.

Once we have received your return and the above criteria have been met, the return will be processed. You will then receive an email and the funds will be refunded to the means of payment that was used at the time of purchase of the item.
Your refund will consist of the entire purchase price excluding delivery.

Refund of the purchase amount:

If you regret your purchase, you will get back the amount you paid to us.

If you exercise your right of withdrawal, we will refund the payment received from you once we have received the order and inspected it.

If you regret your purchase, your order must be sent to:

Takeoff Copenhagen
Vingårdstræde  20 st. 1
1070 København K
Denmark

Receipt / order number must be attached to the return order.
We do not accept packages without delivery or packages sent by post. cash on delivery.

Right of complaint and condition at purchase:

As we at Takeoff Copenhagen sell unique products that are not available on the general market, and are in different condition due to age, storage and other things, the durability of these can not be guaranteed.

A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing.

The complaint does not apply to errors or damage committed by incorrect operation of the product / service.

Takeoffcph ApS is not an official retailer or reseller from either Nike, Adidas, Puma, Yeezy, Asics, Jordan or New Balance.

Personal data policy:

When entering into an agreement / purchase with Takeoff Copenhagen, we need the following from you:
Full name, address, email and phone number.

We register your personal information for the purpose of being able to deliver your order to you.

The personal information is registered with Takeoff Copenhagen and will not be passed on.

If you are registered with Takeoffcph ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to: [email protected]

Access to justice and disputes:

If you as a consumer want to complain about your purchase, you must contact us at [email protected]
If we do not succeed in finding a solution, you can send a complaint to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 3
2500 Valby
Denmark
www.forbrug.dk

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